Refund & Return Policy

Your satisfaction is our priority. MILANI proudly stands behind the quality and craftsmanship of every item we produce. If you are not completely satisfied with your purchase, we are here to support you. Read our Refund & Return Policy below

Returns Eligibility

Items may be returned within 14 days of delivery provided they meet the following conditions:

• The item is unworn, unwashed, and unused
• All original tags and packaging remain intact
• The product is in its original condition

For hygiene and quality control reasons, certain items may not be eligible for return.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Final sale or clearance items
• Gift cards
• Personalized or customized products

How to Initiate a Return

To request a return:

1. Email us at info@milaniclothing.com with your order number and reason for return.
2. Our customer support team will provide return instructions and the return address.
3. Ship the item back using a reliable, trackable shipping method.

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (defective or incorrect item received).

Refund Process

Once your return is received and inspected, we will notify you regarding approval. Approved refunds will be issued to the original payment method within 5–7 business days.

Exchanges

We are happy to accommodate exchanges for size or color, subject to product availability. Exchange requests must be made within 14 days of receiving your order.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 48 hours of delivery with photos and your order details. We will prioritize a replacement or full refund at no additional cost.

Order Cancellations

Orders may be canceled within 12 hours of purchase. Once an order has been processed or shipped, cancellations can no longer be accepted.

At MILANI, every product is created with exceptional attention to quality, comfort, and design—because children deserve nothing less.

For any questions regarding returns or refunds, please contact us at info@milaniclothing.com or call us on +27684438945.

MILANI – Where Childhood Comfort Meets Elevated Style