Shipping policy

SHIPPING POLICY

Last Updated: 6 August 2026

At MILAИI, every order is prepared with care and attention to detail. We partner with trusted delivery providers to ensure your order reaches you safely and within the estimated delivery timeframe.

This Shipping Policy explains how we process, dispatch, and deliver orders placed through our online store.

1. SHIPPING DESTINATION

MILAИI currently offers shipping within South Africa.

We deliver to major cities, towns, and most areas across the country. Deliveries to remote or outlying areas may require additional time and, where applicable, additional delivery charges.

International shipping is not currently available. We may introduce international delivery options in the future and will update this policy when they become available.

2. ORDER PROCESSING

Orders are normally processed within 1–2 business days after successful payment confirmation.

Orders placed on weekends or South African public holidays will begin processing on the next business day.

During periods of high demand, including product launches, promotional campaigns, public holidays, and festive seasons, processing may take slightly longer than usual. If a significant delay is expected, we will make reasonable efforts to communicate this to affected customers.

Please note that order processing time is separate from delivery time.

3. DELIVERY OPTIONS & ESTIMATED TIMES

The available shipping options and applicable delivery charges will be displayed at checkout based on your delivery address.

Current estimated delivery times are:

Standard Shipping: 3–7 business days
Express Shipping: 1–2 business days
Free Shipping: 3–7 business days, where a free-shipping offer applies

Delivery estimates begin once your order has been processed and handed over to the delivery carrier.

Delivery times are estimates rather than guaranteed delivery dates. Delays may occasionally occur due to circumstances outside of MILAИI's reasonable control, including severe weather, public holidays, operational disruptions, incorrect delivery information, or carrier-related delays.

4. SHIPPING COSTS

Shipping charges are calculated at checkout based on your delivery address, the shipping method selected, and the applicable rates provided by our delivery partners.

From time to time, MILAИI may offer free-shipping promotions or complimentary delivery on qualifying orders. Any applicable conditions, minimum order values, or promotional periods will be clearly communicated at the time of the offer.

5. ORDER TRACKING

Once your order has been dispatched, you will receive a shipping confirmation containing your tracking information, where tracking is available.

Tracking information may take some time to become active after the parcel has been collected by the carrier.

You can use the tracking information provided to monitor the progress of your delivery.

6. DELIVERY ADDRESS

Customers are responsible for ensuring that all delivery information provided at checkout is accurate and complete, including:

Full name
Street address
Apartment, unit, or building details, where applicable
Suburb and city/town
Postal code
Contact telephone number

MILAИI cannot be held responsible for delivery delays, failed deliveries, or additional costs resulting from incorrect or incomplete information supplied by the customer.

If an order needs to be re-routed or reshipped because incorrect delivery information was provided, any applicable additional delivery charges may be the customer's responsibility.

If you notice an error in your delivery details after placing your order, please contact us at info@milaniclothing.com as soon as possible. We will make reasonable efforts to assist, but we cannot guarantee that changes can be made once an order has been processed or dispatched.

7. DELAYED, LOST OR MISSING ORDERS

We understand that delays can be frustrating. If your order has not arrived within the estimated delivery timeframe, please contact us at info@milaniclothing.com with your order number.

We will assist in contacting the relevant delivery provider and investigating the status of your shipment.

Where an order is confirmed as lost by the delivery provider, MILAИI will work with the customer to determine the appropriate resolution in accordance with our Returns & Refunds Policy and applicable consumer protection laws.

Please note that an order may occasionally show as delivered while still being received shortly thereafter. Customers are encouraged to check with household members, building reception, security, or other authorised persons at the delivery address before reporting an order as missing.

8. DELIVERY ATTEMPTS

If the carrier is unable to complete delivery because no authorised person is available, the address is inaccessible, or the customer cannot be contacted, the carrier may make another delivery attempt or arrange collection from a designated location.

Additional delivery charges may apply where a parcel needs to be re-delivered due to circumstances attributable to the customer.

9. DAMAGED PACKAGES

We take care to ensure that your MILAИI order is securely packaged before dispatch.

If your parcel arrives visibly damaged, please contact us at info@milaniclothing.com as soon as reasonably possible and provide your order number together with photographs of the packaging and affected item(s).

This will allow us to investigate the matter with the delivery provider and assist you with the appropriate next steps.