Shipping Policy
We are committed to delivering a smooth, efficient, and reliable shopping experience. Every order is handled with precision and care to ensure your items arrive promptly and in excellent condition. We currently ship to all major cities and towns across South Africa, across Africa, US, Uk and Canada. If you are located in a remote area, additional delivery time may apply. Our shipping policy is highlighted below
Order Processing
All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. During peak seasons or promotional periods, processing times may be slightly extended.
Shipping Methods & Delivery Times
We offer domestic shipping across South Africa, as well as international shipping to selected regions including Africa, the United States, the United Kingdom, and Canada.
Standard Shipping: Delivered within 3–7 business days
Express Shipping: Delivered within 1–2 business days
Free Shipping: Delivered within 3–7 business days
Delivery timelines begin after your order has been processed and dispatched. While we strive to meet these estimates, occasional carrier delays may occur due to circumstances beyond our control.
International Shipping
We offer international shipping to selected regions including countries across Africa, the United States, the United Kingdom, and Canada.
Estimated Delivery Time: 7–15 business days (depending on destination and customs processing)
Please note:
- Delivery times may vary based on location, customs clearance, and local carrier operations
- Import duties, taxes, and customs fees (if applicable) are the responsibility of the customer
- Additional delays may occur during peak periods or due to factors beyond our control
Shipping Costs
Shipping fees are calculated at checkout based on your location and the shipping method selected. From time to time, MILANI may offer free shipping promotions, which will be clearly communicated on our website.
Order Tracking
Once your order has shipped, you will receive a confirmation email containing tracking details so you can monitor your package in real time.
Incorrect Shipping Information
Customers are responsible for providing accurate delivery details at checkout. MILANI cannot be held liable for orders shipped to an incorrect address provided by the customer. Additional fees may apply for reshipment.
Lost or Delayed Packages
If your package is delayed or has not arrived within the expected timeframe, please contact us at info@milaniclothing.com or call us on +27684438945. Our team will work proactively with the carrier to resolve the issue as quickly as possible.
For any questions regarding shipping, please contact us at info@milaniclothing.com or call us on +27684438945.
MILANI – Where Childhood Comfort Meets Elevated Style
